openSUSE-SU-2018:3005-1: moderate: Security update for otrs

openSUSE Security Update: Security update for otrs

Announcement ID: openSUSE-SU-2018:3005-1
Rating: moderate
References: #1103800 #1109822 #1109823
Cross-References: CVE-2018-14593 CVE-2018-16586 CVE-2018-16587

Affected Products:
openSUSE Leap 15.0
openSUSE Backports SLE-15

An update that fixes three vulnerabilities is now available.


This update for otrs to version 4.0.32 fixes the following issues:

These security issues were fixed:

– CVE-2018-16586: An attacker could have sent a malicious email to an OTRS
system. If a logged in user opens it, the email could have caused the
browser to load external image or CSS resources (bsc#1109822).
– CVE-2018-16587: An attacker could have sent a malicious email to an OTRS
system. If a user with admin permissions opens it, it caused deletions
of arbitrary files that the OTRS web server user has write access to
– CVE-2018-14593: An attacker who is logged into OTRS as an agent may have
escalated their privileges by accessing a specially crafted URL

These non-security issues were fixed:

– fixed permissions file @OTRS_ROOT@/var/tmp -> @OTRS_ROOT@/var/tmp/
– ACL for Action AgentTicketBulk were inconsistent.

Patch Instructions:

To install this openSUSE Security Update use the SUSE recommended installation methods
like YaST online_update or “zypper patch”.

Alternatively you can run the command listed for your product:

– openSUSE Leap 15.0:

zypper in -t patch openSUSE-2018-1106=1

– openSUSE Backports SLE-15:

zypper in -t patch openSUSE-2018-1106=1

Package List:

– openSUSE Leap 15.0 (noarch):


– openSUSE Backports SLE-15 (noarch):



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